Terms and Conditions for Shipping Services

These Terms and Conditions (“Terms”) govern the use of shipping services (“Services”) provided by the company (“Company,” “we,” “us”), a business entity operating in Saint Pauls, North Carolina, USA, through its website (“Website”). By creating an account (“Account”) or using the Services, you (“User,” “you”) agree to be bound by these Terms and our Privacy Policy, accessible on the Website. If you do not agree with any provision, you are not authorized to use the Services or Website and must immediately cease use.

1. Acceptance of Terms

1.1. If acting on behalf of a company or entity, you represent that you have authority to bind such entity to these Terms. If you lack such authority or disagree with these Terms, you may not use the Services.
1.2. You agree to provide accurate, current, and complete information during registration and to maintain its accuracy. Data collection is governed by our Privacy Policy.
1.3. The Company may modify these Terms at its sole discretion, effective immediately upon posting on the Website. Continued use after changes constitutes acceptance. The Company is not obligated to notify you of changes, and you agree to periodically review the Terms.
1.4. Additional terms may apply to specific Services and are incorporated by reference.
1.5. Any breach of THESE Terms may result in immediate termination of Services, Account suspension, or legal action at the Company’s discretion.
1.6. Services provided by third parties (e.g., couriers, warehousing) require separate agreements. The Company assumes no liability for third-party acts, errors, or omissions, including negligence or willful misconduct.

2. Description of Services

2.1. Services include account management, Website content (e.g., software, data, reports), and shipment services (“Shipment”). New features added to the Services are subject to these Terms.

3. Prohibited Products

3.1. You are prohibited from shipping:

Items related to illegal activities or prohibited by law in the origin, destination, or transit locations.
Items requiring specific licenses, including but not limited to live animals, plants, chemicals, pelts, jewelry, precious minerals, explosives, hazardous products, currency, perishable food, tobacco, alcoholic beverages, prescription drugs, firearms, ammunition, counterfeit items, pornographic materials, or batteries.
3.2. The Company is not liable for loss, damage, or destruction of prohibited items.
3.3. The Company may report prohibited item shipments to law enforcement and shipping partners.

Prohibited products are subject to Shipment Inspection (Clause 7) and Shipping Error Fine (Clause 8).

4. Minimum and Maximum Weight and Dimensions

4.1. Shipment packages must meet:

Minimum dimensions: 6.3in (length) x 4.34in (width) x 0.79in (height).
Maximum dimensions: Largest dimension not over 39in, second largest not over 31.5in, sum of dimensions not over 79in.
4.2. Maximum weight per package: 66lb.
4.3. Non-compliant packages are subject to Shipment Inspection (Clause 7) and Shipping Error Fine (Clause 8).

5. Shipping Declaration

5.1. You must provide accurate and complete information in the Shipping Declaration via your Account, including sender and recipient details, item descriptions, quantities, unit prices, freight, insurance choices, and premium price (in USD).
5.2. The Shipping Declaration is shared with couriers and government agencies for logistics, duties, taxes, customs, and insurance purposes, and is subject to Shipment Inspection (Clause 7) and Shipping Error Fine (Clause 8).
5.3. The Company is not liable for any damage, loss, confiscation, delay, or denial of release due to inaccurate or incomplete Shipping Declarations or government agency decisions.
5.4. You are solely responsible for all consequences of inaccurate or incomplete declarations.

6. Shipment Restrictions

6.1. Lithium Batteries:

Equipment with lithium batteries cannot be shipped with non-battery items (e.g., cell phones with clothes) unless part of the same bundle (e.g., phone with charger).
Lithium batteries must be installed in equipment, not loose.
Loose batteries are prohibited.
6.2. Perfumes and Inflammable Products:
Must be declared as Dangerous Goods with proper paperwork and packaging.
A $3 fee per item (“Perfume Fee”) applies.
Cannot be shipped with non-perfume items, especially lithium battery equipment.
Total liquid volume per Shipment: 34 oz.
Minimum package size: 8 x 8 x 4 inches.
6.3. Violations are subject to Shipment Inspection (Clause 7) and Shipping Error Fine (Clause 8).

7. Shipment Inspection

7.1. Shipments may be inspected at any time by the Company, couriers, or government agencies, including physical inspection, X-ray, or drug detection.
7.2. Inspections verify compliance with Clauses 3, 4, 5, and 6, but are not limited to these.
7.3. Non-compliant Shipments may be destroyed, lost, confiscated, held, delayed, or denied release. The Company is not liable for such outcomes.
7.4. If a non-compliant package is returned to the Company and fixable, you may authorize corrections after paying any applicable Shipping Error Fine (Clause 8). Otherwise, return shipping fees apply, or you may retrieve the package within 5 business days after notification and payment of fines.

8. Shipping Error Fine

8.1. A $15 fee (“Shipping Error Fine”) may be charged for non-compliance with Clauses 3, 4, 5, or 6, covering inspection, return, correction, and re-declaration costs.
8.2. The Company reserves the right to impose this fine at its sole discretion.

9. General Conditions

9.1. You may use the Services only for lawful purposes. All rights to the Services remain with the Company. You may not sublicense, resell, modify, or interfere with the Services.
9.2. You grant the Company the right to inspect Shipments and may not ship prohibited items (Clause 3).
9.3. You are solely responsible for all content you upload (“Your Content”). The Company may access, monitor, or disclose Your Content for legal compliance, safety, or operational purposes.
9.4. You grant the Company a perpetual, irrevocable, royalty-free license to use Your Content to provide Services and improve offerings.
9.5. You are responsible for securing your equipment and Account. The Company is not liable for unauthorized access or loss of Your Content.
9.6. The Company may suspend or terminate Services at its discretion without liability.

10. Account

10.1. You must provide accurate registration information and maintain its confidentiality.
10.2. You are responsible for all activities under your Account. The Company is not liable for unauthorized use.

11. Payment of Fees

11.1. Fees: Include shipping costs, fuel surcharges, and other charges (“Shipping Fees”), Shipping Error Fines, and additional fees (“Additional Fees”). You are responsible for taxes, duties, and customs fees, which are the recipient’s responsibility.
11.2. Discrepancies: You are liable for additional fees due to inaccurate information provided. The Company disclaims liability for fee errors.
11.3. Payment: Fees are pre-paid via an authorized payment method. Non-payment may result in Account suspension until resolved.
11.4. Refunds: Refunds are available only for unused, unprocessed Shipments, at the Company’s discretion, within 10 days. No refunds are issued for non-compliant Shipments.
11.5. The Company may adjust fees due to currency fluctuations or other factors without notice.

12. Insurance Coverage

12.1. Insurance is optional and covers loss, damage, or theft up to the declared carriage value plus freight.
12.2. Premiums: $3 for coverage up to $310; 0.98% of coverage amount above $310.
12.3. Claims must be filed within 5 business days of delivery via email, with supporting documentation. The Company may take up to 90 days to approve or deny claims without providing reasons.
12.4. Coverage is void for non-compliance with Clauses 3–11, improper packaging, or government actions.

13. Intellectual Property

13.1. All Company methodologies, software, and materials (“Company Property”) are owned by the Company. You may not modify, copy, or reverse-engineer Company Property.
13.2. You grant the Company a non-exclusive license to use your materials solely for providing Services.

14. Confidential Information

14.1. You agree not to disclose Company confidential information and to protect it with reasonable care.
14.2. The Company may use aggregated, anonymized data from your use of Services for its purposes.

15. Indemnification

15.1. You agree to indemnify and hold the Company harmless from all claims, damages, or losses arising from your use of Services or breach of Terms, including third-party claims.

16. Disclaimers

16.1. Services are provided “as is” without warranties. The Company is not liable for interruptions, delays, or third-party actions.
16.2. You acknowledge that the Company is not the merchant or importer of record and bears no responsibility for your business decisions.

17. Limitation of Liability

17.1. The Company is not liable for third-party actions, indirect damages, or losses exceeding fees paid for the applicable Service.
17.2. You are solely responsible for accurate Shipping Declarations and any resulting consequences.
17.3. The Company is not liable for customs fees, delays, or confiscations.

18. Termination

18.1. You may terminate your Account by email request. The Company may terminate your Account with 30 days’ notice or immediately for breach or non-payment.
18.2. Upon termination, the Company may delete your data at its discretion.

19. Governing Law and Venue

19.1. These Terms are governed by the laws of North Carolina, USA. Any disputes shall be resolved exclusively in North Carolina courts.

20. General Provisions

20.1. Severability: Invalid provisions will be modified to be enforceable; other provisions remain in effect.
20.2. Notices: Notices may be posted on the Website, emailed, or mailed, effective within 24 hours.
20.3. Assignment: You may not assign these Terms without Company consent. The Company may assign them freely.
20.4. Force Majeure: The Company is not liable for delays due to factors beyond its control.
20.5. Attorneys’ Fees: The Company may recover legal fees for enforcing these Terms.